INTERNATIONAL
INTERNATIONAL
INTERNATIONAL SHIPPING & RETURNS
International customers can browse and shop our website in their local currency by selecting their country from the dropdown menu in the main navigation. We offer Standard (via RRD) and Express (via DHL) shipping options depending on the destination country. Reference the table below for shipping times and returns fees to your country. Returns fees are estimates and can fluctuate based on exchange rate
| COUNTRY | STANDARD TRANSIT TIME (BUSINESS DAYS AFTER ORDER SHIPS) | STANDARD SHIPPING FEES | EXPRESS TRANSIT TIME (BUSINESS DAYS AFTER ORDER SHIPS) | EXPRESS SHIPPING FEES | DUTY & SALES TAX | PRE-PAID EXPRESS RETURNS FEES (RETURNS FEES ARE ESTIMATES AND CAN FLUCTUATE BASED ON EXCHANGE RATE. SELF-POSTAGE OPTION AVAILABLE AT OWN COST) |
|---|---|---|---|---|---|---|
| AUSTRALIA | 12 - 18 | AU$10 | 6 - 9 | AU$15 or free on orders AU$125+ | Included | AU$15 |
| AUSTRIA | 10 - 16 | €10 | 5 - 8 | €15 or free on orders €85+ | Included | €15 |
| BELGIUM | 10 - 16 | €10 | 4 - 7 | €15 or free on orders €85+ | Included | €15 |
| CANADA | 10 - 16 | CA$10 | 5 - 9 | CA$15 or free on orders CA$115+ | Partially included | CA$21 |
| DENMARK | 10 - 16 | 75Kr | 4 - 7 | 100Kr or free on orders 770Kr+ | Included | 100Kr |
| FINLAND | 10 - 16 | €10 | 5 - 8 | €15 or free on orders €85+ | Included | €15 |
| FRANCE | 10 - 16 | €10 | 5 - 8 | €15 or free on orders €85+ | Included | €15 |
| GERMANY | 10 - 16 | €10 | 5 - 8 | €15 or free on orders €85+ | Included | €15 |
| IRELAND | 10 - 16 | €10 | 7 - 10 | €15 or free on orders €85+ | Included | €15 |
| MEXICO | 10 - 16 | Free | 4 - 7 | MX$220 or free on orders MX$2150+ | Included | MX$280 |
| NETHERLANDS | 10 - 16 | €10 | 4 - 7 | €15 or free on orders €85+ | Included | €15 |
| NEW ZEALAND | 12 - 18 | NZ$10 | 6 - 9 | NZ$15 or free on orders NZ$100+ | Included | NZ$16 |
| NORWAY | 10-16 | kR110 | 5 - 8 | kR160 or free on orders kR1100+ | Included | kR160 |
| POLAND | 10 - 16 | zł40.00 | 6 - 7 | zł60.00 or free on orders zł525+ | Included | zł65.00 |
| SWEDEN | 10 - 16 | 110kr | 5 - 7 | 160 kr or free on orders 1100+ kr | Included | 160,00 kr |
| SWITZERLAND | 10 - 16 | CH9 | 4 - 7 | CHF14 or free on orders CHF115+ | Included | CHF14 |
| SPAIN | 10 - 16 | €10 | 5 - 8 | €15 or free on orders €85+ | Included | €15 |
| UNITED ARAB EMIRATES | 10 - 16 | AED30 | 7 - 9 | AED60 or free on orders AED400+ | Not included - payable at checkout | AED55 |
| UNITED KINGDOM | 10 - 16 | £10 | 4 - 7 | £15 or free on orders £70+ | Included | £15 |
| EUROPEAN UNION | 10 - 16 | €10 | 4 - 9 | €15 or free on orders €85+ | Included | €15 |
| REST OF WORLD | 10 - 18 | Fees apply | 5 - 10 | Fees apply | Not included - payable at checkout | USD$15 (or local currency equivalent) |
For orders going to the United Kingdom, European Union, Mexico, Australia and New Zealand, all prices shown are inclusive of import duties and taxes.
For all other countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).
Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.
We accept international returns. Items must be unworn, unwashed, in their original condition and with all tags attached. Items marked Final Sale cannot be returned.
Pre-paid Express Returns
Visit our international returns portal to initiate a return. A pre-paid returns label will be emailed to you. Please note, the returns label expires within 10 days of issue if unused. Once you receive your returns label, book a collection or visit your nearest DHL drop off point to send your items back to us.
Pre-paid returns are subject to a return shipping fee which will be deducted from your refund. Please consult the international shipping & returns table above for information about country-specific returns fees.
Self-postage Returns
Visit our international returns portal to initiate a return. A returns slip will be emailed to you. Please include this slip in the return package. Send back the returned goods with the shipper of your choice. Please note that return shipping and any reverse duties and taxes are the responsibility of the customer when choosing this method. We recommend insuring your package and contacting our Customer Service at contact@purelife-supplements.com with the tracking number once shipped.
All returns must be postmarked within 30 days of your order date. Once your return is received back at our warehouse and inspected, your refund will be issued. Please allow up to 7-10 business days for the refund to be processed back to your original form of payment.
Purchases of E-Gift Cards are not currently supported for international customers. If you previously purchased or received an E-Gift Card that you would like to redeem, please contact customer service.
